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Who is my third party outsourcing agreement with? |
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The logistics company. |
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Can I receive the reduced outbound freight rates by shipping from my own warehouse? |
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No. Freight rates are directly related to shipments from the logistics facility. |
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Is there a limit to how much product I can warehouse? |
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No. Storage capacity is virtually unlimited. |
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Do you have international freight/transportation/distribution capabilities? |
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Yes, 89 distribution centers in 34 countries. Not all locations are currently equipped to manage third party logistics programs. It will be considered on a case by case basis. The logistics company is capable of shipping internationally pursuant to government restrictions for client’s products. |
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Can I store my product in more than one facility? |
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Yes. There are 5 facilities in the U.S. and 2 in Southern Canada. |
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Does the facility have light assembly and kitting capabilities? |
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Yes. The logistic company engineers will work on a solution that meets your needs. |
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How am I charged for the logistics services? |
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You are basically charged for only those services you use. Charged per piece of inventory received, the bins occupied and inventory shipped and an administrative charge. |
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How am I charged for freight services? |
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You are charged for freight services you use. Charges are based on the logistics company cost plus a mark up. |
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Can I use my own outbound freight account? |
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Maybe, but an analysis probably will indicate it is more cost affective to use the logistics company account. |
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Who is responsible for inbound transportation to the logistics company? |
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The Client is responsible for arranging delivering of inventory to the logistics company. |
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Can I obtain freight tracking numbers? |
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Yes. Shipping reporting is available that will provide tracking number(s) for each shipment. |
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Can I see my inventory in real time? |
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Approximately. Inventory is not available in real-time, but can have a delay of up to 2 to 3 hours. |
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Is my inventory safe and secure? |
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Yes. You are responsible for inventory insurance and the logistics company has a secure system to protect your property. |
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How accurate is the logistics company with its shipping? |
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The logistics company currently has a 99.8% shipping accuracy rate. |
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Can I communicate electronically with the logistics company? |
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Yes, you can either utilize EDI or a manual, web based interface (XML). |
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Will the logistics company process my returns? |
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Yes, upon request. Additional fees may apply. |
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When am I billed for the services and freight costs? |
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Weekly. |
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Are freight bills and logistics charges sent separately? |
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All freight bills and logistics charges are sent at the same time but are separated. |
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How am I charged for packing material? |
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Packing materials (repack box, void fill and tape) are included in the fulfillment charges. At cost, this should be lower than yours. |
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Will shipping documentation have my companies name on it? |
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Yes, packing labels and packing slip other data will indicate the product came from your company. |
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Do I need any special labeling on my products? |
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The logistics company requires that your products are properly labeled and have UPC's on each. |
